TRAI Takes a Step Towards Reducing Impersonation and Fraud
In a move aimed at enhancing consumer protection, the Telecom Regulatory Authority of India (TRAI) has directed telecom operators to begin onboarding entities from select non-financial sectors onto the new 1601-series numbering framework for transactional and service voice calls. This decision is expected to curb impersonation and fraud carried out through regular 10-digit mobile numbers.
A Shift Towards Trusted Numbering Framework
The 1601-series numbering framework, already in use by the banking, financial services and insurance (BFSI) sector, will now be extended to entities in the utilities and logistics sectors. This move is based on the valuable operational experience gained from the widespread adoption of 1600-series numbers by BFSI entities. The trusted numbering framework aims to provide consumers with a distinct way to identify genuine service and transactional calls.
Entities Eligible for 1601-Series Numbers
Under the first phase of implementation, the 1601-series will be allotted to entities in the utilities sector, including electricity distribution companies, water utilities, city gas distribution companies, LPG distributors, and other utility service providers. The logistics and courier sector has also been included in Phase-I, covering courier companies, express logistics firms, parcel delivery service providers, as well as freight and logistics operators involved in consignments delivery.
A 90-Day Deadline for Migration
The Department of Telecommunications (DoT) has allocated the 1601-series for such calls, and telecom service providers (TSPs) have been directed to complete migration and onboarding of eligible entities covered under Phase-I within 90 days from the date of the order. This timeline is crucial in ensuring that the new numbering framework is implemented smoothly and efficiently.
Direct Allocation and Verification
TRAI has clarified that 1601-series numbers will be allocated directly to eligible entities rather than intermediaries or aggregators following verification by telecom operators. This direct allocation process will help prevent any potential misuse of the new numbering framework.
Enhancing Consumer Protection
The distinct numbering identity will enable consumers to easily identify legitimate service and transactional calls, thereby strengthening trust in such voice-based communications. TRAI’s decision is a significant step towards reducing impersonation and fraud, and enhancing overall consumer protection.
No Promotional Use of 1601-Series Numbers
TRAI has also clarified that the 1601-series numbers cannot be used for promotional voice calls by any entity. This restriction is aimed at preventing any potential misuse of the new numbering framework and ensuring that it is used only for legitimate service and transactional calls.
A New Era in Consumer Protection
TRAI’s decision to extend the 1601-series numbering framework to entities in the utilities and logistics sectors marks a significant step towards reducing impersonation and fraud. As the new numbering framework is implemented, consumers can expect a safer and more secure experience when receiving service and transactional calls.